Contact Center Solutions

Today it is vital that your contact center delivers intelligent and personalized customer service. The key to creating caller satisfaction is first-call resolution. Aastra’s Contact Center solutions help improve customer relations, minimize customer churn and improve your business results.

Multimedia Contact Center
Solidus eCare™ is a rich suite of seamlessly integrated Unified Communications and Collaboration (UCC) & contact center applications for intelligent interaction in the enterprise. With Solidus eCare you get a powerful & flexible toolbox, providing contact center services, self-service applications and business automation integration. It also offers clear, easy-to-use, historical and real-time reporting and analytics tools to solve business problems, reduce operational costs and improve performance.
Solidus eCare™ »

Solidus eCare™ Lite
Solidus eCare™ Lite is Aastra’s solution for enterprises that need a smaller call center. It includes voice agent functionality for up to 50 agents, and features desktop integration and soft phones.
Solidus eCare™ Lite »

Clearspan® Call Center
Clearspan® Call Center provides an integrated, full-featured solution for managing customer contacts and allows businesses to establish technical assistance lines, customer support numbers, or order-taking centers. Clearspan Call Center enables calls received by a single phone number to be distributed among a group of users or agents, regardless of location and provides an intuitive, graphical interface for managing calls and queues.
Clearspan® Call Center »

 

Female Contact center agent
Aastra’s contact center solutions are designed to help you meet and exceed your customer’s expectations. Whether you have a need for just a few agents, or several thousand, Aastra has a solution for you.

Success Stories

Customers using Aastra Contact Center Solutions

Smiths Medical chooses Aastra to support merger & acquisition activity

Smiths Medical integrates multiple contact centers and customer service 800 numbers while maintaining outstanding customer service and maximizing corporate resources

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