Our history of powering large, distributed contact centers is unmatched. For decades we've supported the high-volume, high-uptime contact center needs of the world's largest companies, powering as many as 50,000 agents distributed across multiple sites. No one's contact center solutions can scale like ours can. We provide powerful, highly flexible contact center applications offering single and multimedia centers for single site and networked solutions of various sizes - premise-based or hosted, TDM or IP, our contact center solutions are designed to meet your specific needs.
Effective communication requires much more than just connecting voice from one end of the line to the other. It’s about the entire customer experience. Leading Contact Center technologies are designed to meet and exceed customer expectations when they call into a company. This initial contact and the quality of service a caller receives, makes a lasting impression on a customer and can impact their ongoing loyalty. From providing choices related to modes of contact, to measuring agent performance and analyzing the customer experience for continuous improvement and everything in between - Aastra has the right Contact Center solutions to fit your needs:
Premise-based Solutions
Hosted Solution
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